Privacy And Policy
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Privacy And Policy

Privacy Policy

Last Updated:  22 December 2025

Welcome to FlitMall (“we,” “our,” “us”). Your privacy is important to us, and we are committed to protecting your personal data while providing a secure and reliable marketplace experience.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use https://flitmall.com (the “Platform”).

By accessing or using FlitMall, you agree to the practices described in this policy.

Information We Collect

1.1 Personal Information

 

We may collect the following in formation when you register, place an order, or interact with the platform:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Account login credentials
  • Vendor business details (for sellers)
  • Payment confirmation details (excluding full card details)

 

1.2 Transaction Information
  • Orders placed and order history
  • Payment method used (Mobile Money, Card, or Cash on Delivery)
  • Delivery and logistics information
  • Refunds and returns records

 

1.3 Technical Information
  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Cookies and similar tracking technologies

How We Use Your Information​

We use your information to:

  • Create and manage user and vendor accounts
  • Process orders, payments, and deliveries
  • Facilitate communication between buyers, vendors, and logistics partners
  • Improve platform security and prevent fraud
  • Provide customer support
  • Send transactional notifications (order updates, delivery status)
  • Impove our services, features, and user experience
  • Comply with legal and regulatory requirements

Payments & Financial Data​

FlitMall supports:

  • Mobile Money

  • Debit/Credit Cards

  • Cash on Delivery (COD)

All card payments are processed through secure third-party payment gateways.
FlitMall does not store full card details on its servers.

For Cash on Delivery orders, only necessary payment reconciliation data is shared with authorized logistics partners.

Vendors & Third-Party Sellers

FlitMall operates as a multi-vendor marketplace:

  • Vendors are independent sellers responsible for their products, pricing, and fulfillment.

  • Vendors only receive customer information necessary to fulfill an order.

  • Vendors are contractually required to protect customer data and use it only for order fulfillment.

FlitMall is not responsible for misuse of data by vendors acting outside platform policies.

Logistics & Delivery Partners

To complete deliveries, we may share limited information with logistics partners, including:

  • Customer name

  • Delivery address

  • Phone number

  • Order reference details

This information is shared strictly for delivery purposes and protected under Service Level Agreements (SLAs).

Cookies & Tracking Technologies

We use cookies to:

  • Keep users logged in

  • Remember preferences

  • Analyze website traffic

  • Improve performance and security

You can disable cookies via your browser settings, but some features may not function properly.

Data Protection & Security

We implement:

  • Secure servers and encryption

  • Restricted access to personal data

  • Regular system monitoring

  • Secure third-party integrations

While we take reasonable steps to protect your data, no system is 100% secure.

Data Retention

We retain personal information:

  • As long as your account remains active

  • As required to fulfill transactions

  • As required by law or regulatory authorities

You may request account deletion, subject to legal obligations.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent for marketing communications

Requests can be made via admin@flitmall.com.

Children’s Privacy

FlitMall is not intended for users under the age of 18.
We do not knowingly collect personal data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

Continued use of FlitMall after changes constitutes acceptance.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: admin@flitmall.com
Website: https://flitmall.com

FlitMall

Your Most Trusted and Reliable Marketplace.

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